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BENCHMARKING
INTRODUCTION
 | Do you use constantly check yourself against your competitor? |
| Do you believe that there is nothing in common between a caterer and a
bank? |
| Do you believe you are too good to learn from others? |
BENCHMARKING presents a variety of method of learning the best practices in other industries and adapting them to
your own organization. Benchmarking
has an external focus. Benchmarking puts your organization relative to
other organizations. Delegates can apply these methods to improve their
own perception of quality performance.
BENEFITS OF ATTENDING THE
COURSE
The course enables the delegates to:
| Understand the difference between normal and benchmark suppliers. |
| Understand where you are relative to other organizations. |
| Set standards according to best-practice benchmarks. |
| Learn from other organization's success for own organization. |
WHO SHOULD ATTEND
BENCHMARKING is particularly useful for those involved in managing
product and service quality. It will be most appropriate for managers involved
in Design, Quality, R&D, Reliability, Maintenance, Engineering, Manufacturing
and Production. Teams are encouraged to attend for maximum benefit.
BRIEF COURSE OUTLINE
| Day 1 AM |
Day 1 PM |
Introduction
| What is Benchmarking |
| Benefits of Benchmarking |
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Drivers for Benchmarking
| Management, |
| Employees, and |
| Customers |
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Types of Benchmarking
| Internal benchmarking, |
| Technical benchmarking, |
| Functional benchmarking, |
| Competitive benchmarking, and |
| Generic benchmarking |
The Benchmarking Process
| Decide what to benchmark, |
| Understand the process, |
| Deciding on the 'best in class', |
| Data collection, |
| Analysis of data, and |
| Application of results. |
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| Day 2 AM |
Day 2 PM |
Benchmarking
| Planning |
| Analysis |
| Action |
| Review and Repeat |
Steps of Benchmarking
| What to benchmark? |
| Who to benchmark against? |
| How to get the information? |
| How to analyze the information? |
| How to use the information? |
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Benchmarking Exercise
| Product |
| Service |
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